22Bet Privacy Policy

When you open an account, place bets or contact support, you share personal information with the brand. That might include your name, contact details, payment info, and activity on the site. The privacy policy explains what data is collected, why it’s needed, who it may be shared with, and what rights you have over it.

What Data Is Collected?

When you use the site or app, 22Bet may collect:

• Basic Account Details: name, date of birth, address, email, and phone number.
• Verification Data: ID documents and proof of address for KYC and anti‑money‑laundering checks.
• Payment Information: partial card details, e‑wallet IDs, or other payment references (not full card numbers in plain text).
• Usage Data: log‑ins, page views, device type, IP address, and language settings.
• Betting and Gaming Activity: deposits, withdrawals, bets placed, game sessions, and bonus usage.
• Communication History: emails, chat messages, or calls with customer support.

Some of this information is provided directly by you; other data (like device and usage info) is collected automatically when you browse or play.

Why is Your Data Used?

Your information is used to make the service work properly and legally. Typical purposes include:

• Creating and managing your account — allowing you to log in securely.
• Processing deposits, bets, and withdrawals, and keeping accurate transaction records.
• Carrying out age, identity, and security checks to meet legal and licensing requirements.
• Detecting and preventing fraud, money laundering, and bonus abuse.
• Providing customer support and responding to questions or complaints.
• Improving the site and its services through analytics and performance monitoring.
• Sending account‑related messages and, if you agree, marketing offers that you can opt out of at any time.

Your data is not collected for arbitrary reasons — it’s tied to running the service, following the law, and keeping the platform safe.

Cookies and Tracking

Like most online services, 22Bet uses cookies and similar technologies to:

• Keep you logged in as you move between pages.
• Remember your language and basic preferences.
• Measure site performance and fix technical issues.
• Tailor content and, where allowed, marketing.

You can usually manage cookies through your browser settings, but disabling some types may affect how smoothly the site works.

Who Can Your Data Be Shared With?

22Bet does not sell your personal data, but it may share information with:

• Payment providers and banks to process deposits and withdrawals.
• Identity‑verification and anti‑fraud services to confirm who you are and spot suspicious activity.
• Technology partners that provide hosting, security, analytics, and customer‑support tools.
• Regulators, law‑enforcement agencies, or dispute‑resolution bodies, when required by law or to resolve complaints.

These partners are expected to protect your data and use it only for the agreed purposes.

Where is Your Data Stored?

Because online betting is international, your data may be stored or processed on servers in more than one country. 22Bet aims to use appropriate safeguards — such as encryption, access controls, and contractual protections — when data is moved across borders, so that your information remains secure.

How Long is Your Data Kept?

Personal data is not kept forever. In general:

• Account, transaction, and verification records are stored for a period required by law.
• Technical logs and analytics data may be kept for shorter periods to maintain and improve the service.
• If you close your account, some information must still be kept for legal, accounting, or dispute‑handling reasons, after which it is deleted or anonymised.

Your Privacy Rights

Depending on the laws that apply, you may have the right to:

• Access the personal data held about you.
• Correct inaccurate or incomplete information.
• Request deletion of certain data, where there is no longer a valid reason to keep it.
• Restrict or object to some types of processing, such as certain marketing.
• Withdraw consent for promotional emails or SMS at any time.

In practice, you can update much of your basic information in your account profile and manage marketing preferences in your settings — or by using the unsubscribe link in emails. For other requests, you can contact the privacy or support team using the details given in the full policy.

How is Your Data Protected?

22Bet states that it uses a mix of technical and organisational measures to keep your data safe, including:

• Encryption of traffic between your device and the site.
• Secure storage of sensitive information and limited access for staff.
• Regular monitoring for suspicious activity and fraud.
• Internal policies and training on data protection and confidentiality.

No system can be 100% risk‑free, but these steps are designed to reduce the chance of unauthorised access or misuse.

Marketing Preferences

You can choose whether to receive promotional messages:

• During sign‑up, you can usually tick or untick boxes for email, SMS, or push offers.
• After registration, you can change these preferences in your account settings or by using unsubscribe links.

Even if you opt out of marketing, you may still receive important service messages about your account, payments, or changes to the terms. Also remember that choosing to opt out of such communication may make you miss out on certain special promotions — like a promo code, festive-period offer, or something else of the kind. So, bear all this in mind before you update your preferences.

Contact and Complaints

If you have questions about how your data is handled, or you want to exercise your privacy rights, you can:

• Reach out to customer support via the contacts page or support email. Depending on what your complaint-type is, you can pick one of the support email addresses.
• Use any dedicated privacy or “policy” email address listed in the full policy to send a detailed request.

If you believe that your data has not been handled correctly and you are not satisfied with the response from the brand, you may also have the right to complain to a relevant data‑protection authority, depending on your place of residence.